Privacy Policy of Excellent Électro Inc.

At Excellent Électro Inc., your privacy is a priority. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website **excellentelectrolaval.com** (the "Site"), as well as when using our products and services (collectively, the "Services").

By accessing our Site or using our Services, you agree to the terms of this Privacy Policy. If you do not consent to this policy, we ask that you do not use our Services.

1. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or to comply with legal requirements. We encourage you to review this page regularly for any updates. Changes will be posted directly on the Site, along with the new revision date.

2. Collection of Information

We collect different categories of information when you interact with our Site or Services. This information may be collected directly, through automatic technologies, or from third parties.

**Information Provided Directly:**

When you make a purchase, create an account, or contact our customer service, we collect the information you provide, such as:

- **Contact Information**: name, address, email address, phone number.
- **Order Details**: information about your purchases, shipping and billing addresses, payment information (via third-party providers).
- **Account Information**: username, password, and other details necessary to ensure the security of your account.
- **Communications**: any information you provide when interacting with our customer service team.

**Information Collected Automatically:**

When you access our Site, we automatically collect technical data to improve your user experience. This may include:

- Information about your device (device type, operating system).
- Log-in and browsing data, such as your IP address and browser type.
- Information regarding your interaction with the Site, collected through **cookies** or other similar technologies (see the Cookies section below).

**Information Collected from Third Parties:**

We may receive information about you from external partners, such as:

- Service providers for payment processing or order fulfillment.
- Advertising agencies or marketing platforms, to personalize the communications we send you.

3. Use of Collected Information

We use the collected information for the following purposes:

- **Order Fulfillment**: to process your purchases, manage payments, and organize the delivery of your products.
- **Customer Service**: to respond to your inquiries and resolve any issues related to your purchases or account.
- **Site and Service Improvement**: to personalize your experience, analyze Site performance, and optimize our Services.
- **Marketing and Communication**: to send you information about new products, promotions, or events. You can unsubscribe from these communications at any time.
- **Security**: to prevent fraud and ensure the protection of our Services and your information.

4. Cookies and Similar Technologies

Like many websites, we use **cookies** to enhance the functionality of the Site and better understand how you interact with our Services. Cookies allow us, for example, to retain your preferences or personalize your experience.

You can configure your browser to reject or delete cookies, but this may affect certain features of the Site.

5. Sharing Information

We do not sell your personal information, but we may share it in certain situations:

- **Service Providers**: we share your information with providers who perform services on our behalf, such as payment processing, order fulfillment, or customer service.
- **Legal Compliance**: we may be required to disclose your information to comply with legal obligations or to protect our rights and the safety of our users.
- **Marketing Partners**: in some cases, we collaborate with partners to provide you with tailored promotional offers. These partners will use your information according to their own privacy policies.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access. However, it is important to note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal compliance or to resolve disputes.

8. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:

- **Access**: request a copy of the information we have about you.
- **Correction**: request the correction of any inaccurate or incomplete information.
- **Deletion**: request the deletion of your personal information in certain circumstances.
- **Portability**: request that your information be provided to you in a structured, commonly used, and machine-readable format.
- **Objection and Restriction**: you may request that we limit or stop processing your data in certain situations.

If you wish to exercise any of these rights, please contact us using the details below.

9. Links to Third-Party Sites

Our Site may contain links to external websites or services that are not controlled by Excellent Électro Inc. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their own privacy policies.

10. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at the following:

**Excellent Électro Inc.**
Email: excellentelectromenage@gmail.com
Phone: 514-316-6568